Frequently Asked Questions

Browse our collection, select your desired items and sizes, add them to your cart, and proceed to checkout. You can pay using credit/debit cards, PayPal, or other available payment methods.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and cryptocurrency (Bitcoin, Ethereum, USDT).

Absolutely. We use industry-standard SSL encryption to protect all transactions. Your payment information is never stored on our servers and is processed through secure payment gateways.

Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters processing and cannot be changed. Please contact our support team immediately if you need assistance.

Yes! We regularly offer promotional codes through our newsletter, social media, and affiliate partners. Sign up for our newsletter to receive exclusive deals and early access to sales.

Standard shipping takes 5-7 business days within the UK, 7-10 business days in Europe, and 10-14 business days internationally. Express shipping (2-3 days) is available for an additional fee.

Yes! We ship to over 150 countries worldwide. International shipping rates vary by location and are calculated at checkout. All orders include tracking.

UK standard shipping is £4.99, free on orders over £50. International shipping starts at £9.99, free on orders over £100. Express shipping is available for £14.99 regardless of order value.

Once your order ships, you'll receive a tracking number via email. You can track your order in real-time through your account dashboard or by visiting our Track Order page.

First, check your tracking information for the latest status. If your package is significantly delayed past the estimated delivery date, please contact our support team with your order number, and we'll investigate immediately.

Yes, we can ship to PO boxes for standard shipping. However, express shipping requires a physical street address for signature confirmation.

We offer a 30-day return policy on all items. Products must be unworn, unwashed, with all original tags attached. Return shipping is free within the UK; international customers are responsible for return shipping costs.

Log into your account, navigate to your order history, select the items you wish to return, and follow the prompts. You'll receive a prepaid return label (UK only) and instructions via email.

Yes! During the return process, you can select 'Exchange' and choose a different size or color. Exchanges are processed within 3-5 business days of receiving your return.

Refunds are processed within 5-7 business days of receiving your return. The credit will appear on your original payment method within 7-10 business days depending on your bank.

Yes, sale items can be returned within the same 30-day window. However, final sale items (marked as 'Final Sale' at checkout) are not eligible for return or exchange.

We apologize for any inconvenience. Please contact our support team immediately with photos of the damage. We'll send a replacement at no cost or issue a full refund including original shipping charges.

Our 1:1 precision manufacturing means every product is crafted to match the exact specifications, materials, and quality of premium branded sportswear. We replicate every detail - from stitching patterns to material composition - ensuring identical quality at a fair price.

Each product page includes a detailed size chart with measurements in both UK/EU and US sizing. We recommend measuring yourself and comparing to our charts. Most items fit true to size, but specific fit notes are included in product descriptions.

We manufacture high-quality sportswear using the same materials and techniques as major brands. We're transparent that these are premium alternatives, not branded originals. Our focus is on delivering exceptional quality at accessible prices.

We use premium materials including moisture-wicking polyester, breathable mesh, durable rubber compounds for footwear, and high-grade cotton blends. Specific material compositions are listed on each product page.

Most items are machine washable in cold water. We recommend washing inside-out, avoiding bleach, and air drying when possible. Specific care instructions are included on product tags and descriptions.

Popular items are typically restocked within 2-3 weeks. You can sign up for restock notifications on any product page. Limited edition items may not be restocked once sold out.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorite items, access your order history, and checkout faster on future purchases.

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a secure link to reset your password. The link expires after 24 hours for security.

Yes, log into your account, go to Account Settings, and update your email address. You'll need to verify the new email before the change takes effect.

We use bank-level encryption (SSL/TLS) to protect all data. We never sell your information to third parties. Payment details are processed through PCI-compliant gateways and never stored on our servers.

Yes, you can request account deletion by contacting our support team. We'll delete all personal information within 30 days, though we may retain order history for legal/accounting purposes.

Join our program for free, receive a unique affiliate link, share it with your audience, and earn 50% commission on every sale generated through your link. Track earnings in real-time through your dashboard.

We offer an industry-leading 50% commission on all sales. If you refer a £100 order, you earn £50. There are no caps or tiers - every sale earns the same high commission rate.

Payouts are processed weekly or monthly (your choice) once you reach the £50 minimum threshold. We offer multiple payout methods: PayPal, bank transfer, cryptocurrency, and debit card.

Yes, we use a 30-day cookie window. If someone clicks your link, they have 30 days to complete their purchase, and you'll still earn commission.

Absolutely! Your dashboard includes a discount code generator where you can create unlimited custom codes. You can set the discount percentage and track performance for each code.